Account Management GDPR Getting Started HIPAA HIPAA Compliance Integrations Managing Feedback Marketing Your Reviews Pro Plan Reporting Request Modes Trouble Shooting WordPress Plugin

Notification Settings

You can be informed every time you receive some feedback

feedback notification notification settings notifications
Not yet rated

Trouble Installing the WordPress Plugin

If you are having difficulty installing the WordPress Plugin for the Customer Feedback Centre testimonial widget

installing wordpress plugin plugin wordpress wordpress plugin wordpress review widget instructions html code adding html code adding code trouble shooting
Not yet rated

SMS Requests

Send a feedback request to your customer via text message using SMS Requests

sms requests sms send text feedback text test message text message request Pro plan
100% found this useful

Delete a Customer

If you have added a customer in by error and would like to delete them from the Customer Feedback Centre

delete a client delete a customer delete many clients delete many customers delete multiple clients delete multiple customers
Not yet rated

Negative Online Review – What should I do?

You've received a negative online review, here's what to do next.

negative feedback negative review how to respond to negative feedback
Not yet rated

SmartReply

Step-by-step guide to using SmartReply

SmartReply Smart Reply how to respond to negative feedback reply back to feedback AI reply Auto Reply
Not yet rated

Adding Additional Survey Questions

Additional survey questions are optional

adding additional questions adding additional survey questions adding questions adding survey questions additional questions email content questions Survey questions
Not yet rated

Understanding Request Modes

Customer Feedback Centre offers three Request Modes to easily capture feedback and reviews from your customers

Direct Modes optional survey questions Request Modes Review Modes Survey questions Ultimate Modes Modes
Not yet rated

Google Q&A Monitoring

Google feature allows users and businesses to share questions and answers

google google Q&A google Q&A report google questions google questions and answers google report google report email notification Pro plan reply back to google questions
Not yet rated

Add Tags to 1st-party Reviews

Tags can be used to filter data in Customer Activity and create a Tag Widget. A Tag Widget displays only tagged reviews to build compelling content for a product, service, or location page.

add tag adding tags auto tagging tag tag widget
Not yet rated