HIPAA Compliance

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HIPAA Compliance

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HIPAA Compliance

Is the Customer Feedback Centre HIPAA compliant?

Yes. All communications in the Customer Feedback Centre is protected with 128-bit SSL encryption. We take HIPAA compliant measures to appropriately safeguard PHI (Protected Health Information).

What patient information does the Customer Feedback Centre store?

For a doctor or health professional that uses the Customer Feedback Centre, the only information present in the system for clients is:

First name

Will the Customer Feedback Centre provide a BAA (Business Associate Agreement)?

The Customer Feedback Centre will provide a BAA (Business Associate Agreement) to paying customers upon request. Please email: support@customerfeedbackcentre.co.uk.

Does the Customer Feedback Centre allow patients (customers) to opt-out from using their feedback as review?

Every feedback request form contains a checkbox allowing the customer to opt-in or out.

Does the Customer Feedback Centre allow patients (customers) to unsubscribe?

Yes. Every email communication includes an unsubscribe link.

Does the Customer Feedback Centre transmit data securely?

Yes. All data is transmitted via HTTPS.

Do reviews received show on the Review Widget automatically?

We offer the ability to review all feedback received and approve only selected feedback to be shown on the Review Widget.

Where can I download a blank BAA?

Please click the download link below for the PDF.

Download Blank BAA

HIPAA Compliance

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