Account Management GDPR Getting Started HIPAA HIPAA Compliance Integrations Managing Feedback Marketing Your Reviews Pro Plan Reporting Request Modes Trouble Shooting WordPress Plugin

Optimised Templates and Default Content

Set up has been completed by Customer Feedback Centre but can be changed

templates email content emails Request Mode
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Setting or Changing the Organisation Type

organisation organisation type change organisation type
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Review “Gating” and Google’s Terms Of Service For Review Requests

Google updated their terms of service (TOS)

review gating google reviews google terms of service
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SMS Requests

Send a feedback request to your customer via text message using SMS Requests

sms requests sms send text feedback text test message text message request Pro plan
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Understanding Request Modes

Customer Feedback Centre offers three Request Modes to easily capture feedback and reviews from your customers

Direct Modes optional survey questions Request Modes Review Modes Survey questions Ultimate Modes Modes
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Review Mode

Customer Feedback Centre easily captures feedback and reviews from your customers

optional survey questions review request mode Modes Review Mode Review Modes
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Ultimate Mode

Customer Feedback Centre easily captures feedback and reviews from your customers

optional survey questions Survey questions Ultimate Modes Ultimate Mode Modes
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Direct Mode

Request Mode captures feedback and reviews from your customers

Direct Mode Direct Modes Modes Setting up direct modes
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Adding Additional Survey Questions

Additional survey questions are optional

adding additional questions adding additional survey questions adding questions adding survey questions additional questions email content questions Survey questions
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