Downloading all Data and Reviews
Download all your Customer Feedback Centre data into a CSV file to use elsewhere in your business.
Set the threshold for Negative and Positive Feedback
Setting the threshold for negative and positive feedback controls which landing page customers are served.
How to reset a Password
Forgot your password - how to reset your password
How to edit My Profile
To upload your profile photo and how to add a signature
User Management
User Management, Add, Edit and Delete a user.
Five-Star Rating in Request Modes
Some people are more familiar with the 5-star rating system than the 0-10 Net Promoter Score.
User Roles and Permissions
To view and change user roles.
Feedback Settings
How you prefer to send out review requests. You can choose email, SMS or to send both simultaneously.
Smart Insights
Smart Insights was designed to help you take action on the mountains of feedback and review data you’ve worked so hard to grow.