SMS Requests
Send a feedback request to your customer via text message using SMS Requests
TextBack (Customer-Activated Reviews via Text)
TextBack gives customers the ability to enter a business's feedback request process using their mobile phone
Google Q&A Monitoring
Google feature allows users and businesses to share questions and answers
Editing TextBack
TextBack gives customers the ability to enter a business's feedback request process using their mobile phone
Social Sharing - Download Social Sharing Images
Download the Social Sharing Image to share on all platforms, ie website, newsletter, emails, etc
Social Sharing Settings
Social Sharing settings - how to set up Social Share which makes it easy to turn 1st or 3rd-party review into social media content to post to Facebook, Google Posts, Twitter, and Instagram
Auto-Tagging
Auto-Tagging detects selected keywords in 1st- and 3rd-party review content and automatically applies a custom tag
Social Sharing
Social Sharing makes it easy to turn 1st or 3rd-party review into social media content to post to Facebook, Google Posts, Twitter, and Instagram
Five-Star Rating in Request Modes
Some people are more familiar with the 5-star rating system than the 0-10 Net Promoter Score.
Client Staff Form - Magic Link
You can add customer data into the Customer Feedback Centre without logging in, you can quickly send email or SMS review requests.