Login to your Customer Feedback Centre Send a feedback request to your customer via text message using SMS Requests. The text includes a link to your selected Request Mode that the customer can click to complete the feedback process. SMS Request A Reminder Email can be sent to customers who receive an SMS Request but do not reply. https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/0CHr9WZKmA/SMS%20Request.png (SMS Request.png) SMS Request (Short Message Service) https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/CY2o7y5xyh/SMS%20Request2.png (SMS Request2.png) Example of an SMS Request including a link to complete the feedback request. SMS requests are text only PRO TIP:

SMS Requests

Send a feedback request to your customer via text message using SMS Requests. The text includes a link to your selected Request Mode that the customer can click to complete the feedback process.

SMS Request

A Reminder Email can be sent to customers who receive an SMS Request but do not reply.

SMS Request (Short Message Service)

Example of an SMS Request including a link to complete the feedback request.

SMS requests are text only 160 character limit Requires 1 credit to send

PRO TIP: A customer's email address needs to be inserted in Email box for a Reminder Email to be sent to customers who do not reply to a SMS Feedback Request.

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