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Smart Insights
Smart Insights was designed to help you take action on the mountains of feedback and review data you’ve worked so hard to grow.
SMS Requests
Send a feedback request to your customer via text message using SMS Requests
Set the threshold for Negative and Positive Feedback
Setting the threshold for negative and positive feedback controls which landing page customers are served.
Facebook Authorisation
You can reply back to Facebook Recommendations through Customer Feedback Centre
Google Q&A Monitoring
Google feature allows users and businesses to share questions and answers
Add the Review Badge Using Embed Code
Adding the Review Badge to your website
Social Sharing
Social Sharing makes it easy to turn 1st or 3rd-party review into social media content to post to Facebook, Google Posts, Twitter, and Instagram
Adding Additional Survey Questions
Additional survey questions are optional
SmartReply
Step-by-step guide to using SmartReply