Support Centre

Click here to visit www.customerfeedbackcentre.co.uk. Have a question or need a hand with something? No problem! Enter a search term below or have a browse...

Account Management GDPR Getting Started HIPAA HIPAA Compliance Integrations Managing Feedback Marketing Your Reviews Pro Plan Reporting Request Modes Trouble Shooting WordPress Plugin

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Ways to Add Customers

The different ways to add customers into the Customer Feedback Centre.

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Downloading all Data and Reviews

Download all your Customer Feedback Centre data into a CSV file to use elsewhere in your business.

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How to install the WordPress Plugin

A step by step video on how to install the WordPress Customer Feedback Centre testimonial widget

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Instagram Authorisation

Adding an Instagram Account to Your Business Manager so you can post to your Instagram account directly from Customer Feedback Centre.

google authorisation insta authorisation instagram authorisation social share authorisation
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QR Code (Unique Code with URL)

QR code with your URL for customers to leave you feedback

feedback feedback url qr qr code url

Ultimate Mode

Customer Feedback Centre easily captures feedback and reviews from your customers

optional survey questions Survey questions Ultimate Modes Ultimate Mode Modes
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Negative Feedback – What should I do?

Received negative Facebook feedback - what to do next

negative feedback unhappy customer
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Smart Insights

Smart Insights was designed to help you take action on the mountains of feedback and review data you’ve worked so hard to grow.

AI reply smart insights smart insights report Smart Reply SmartReply

Facebook Authorisation

You can reply back to Facebook Recommendations through Customer Feedback Centre

Facebook facebook authorisation reply to Facebook recommendations
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SMS Requests

Send a feedback request to your customer via text message using SMS Requests

sms requests sms send text feedback text test message text message request Pro plan
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