Direct Mode
Request Mode captures feedback and reviews from your customers
Request Repeat Customer Feedback
To request repeat feedback from an existing customer
Negative Feedback – What should I do?
Received negative Facebook feedback - what to do next
Smart Insights
Smart Insights was designed to help you take action on the mountains of feedback and review data you’ve worked so hard to grow.
Net Promoter Score® (NPS)
Net Promoter Score® measures customer experience, predicts business growth, and is calculated based on responses to a single question
How to edit My Profile
To upload your profile photo and how to add a signature
Add the Tag Widget Using Embed Code
Tag widgets allow you to create custom review widgets for specific services, products, service areas, and more.
Setting up Online Reviews Links
Set up Online Review Links to select profiles you wish to monitor and request reviews to.