Question 1

Delete a Customer

Accepted Answer

Please note: by default you will not have access as a user to delete a customer. Access needs to be requested. If you require access to delete a customer(s), then please email us at support@customerfeedback.co.uk with the subject line: Access to delete customers.

Once you have access:

Log in to your Customer Feedback Centre account.

If you have multiple locations, choose the location you would like to delete a customer for from the Business Dashboard.

Click the checkbox next to the customer's name to activate the Delete button. Click Delete.

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You will be asked to confirm the customer(s) to be deleted. If correct, click Delete Customers.

Question 2

Ways to Add Customers

Accepted Answer

Add a Single Customer
Import Multiple Customers from List
Delete a Customer

Log in to Customer Feedback Centre

Add a Single Customer

Q: Delete a Customer

Please note: by default you will not have access as a user to delete a customer. Access needs to be requested. If you require access to delete a customer(s), then please email us at support@customerfeedback.co.uk with the subject line: Access to delete customers. Once you have access: Log in to your Customer Feedback Centre account. If you have multiple locations, choose the location you would like to delete a customer for from the Business Dashboard. Click the checkbox next to the customer's name to activate the Delete button. Click Delete. https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/E4B6W03Fkh/How%20to%20delete%20a%20customer.png (How to delete a customer.png) You will be asked to confirm the customer(s) to be deleted. If correct, click Delete Customers.

Add a single customer to Customer Feedback Centre. After logging in to your account, click + Add Customer in Customer Activity. Required fields include:

First Name
Last Name
Email or Mobile Phone

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Fields marked with * are required fields

It's our suggestion DO NOT TICK 'send feedback request immediately' unless you know a customer is unhappy, it's best to add customers to the queueing system. If you have an unhappy customer, it is a good rule to send their request out immediately.

Please note:

If you only collate mobile numbers then please leave email address field empty

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PRO TIP:

Do you address your customers as Mr & Mrs Surname?

If you address your Customers as, for example Mr & Mrs Surname, please remember this is NOT how to add them into the Customer Feedback Centre:

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This is the correct way of adding Mr & Mrs Surname, please remember the full stop (.) in the Last Name field:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/0bZeEx6246/Adding%20customer%20correct%20way2.png (Adding customer correct way2.png)

If you are unsure, here is a short video explaining:

Import Multiple Customers from List for Single Location

To import multiple customers for a single location, import a customer list. To add new customers, import an updated list as needed. Customer Feedback Centre will check for duplicate email addresses on import and only new email addresses will be imported. Required fields include:

First Name
Last Name
Email or Mobile Phone

File format required csv, .xls or .xlsx files)

Click Add Customer

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Click Import Customer

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Map your spreadsheet headings with the Mapped Fields

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Delete a Customer

Log in to your Customer Feedback Centre account.

If you have multiple locations, choose the location you would like to delete a customer for from the Business Dashboard.

Delete a Customer

Ways to Add Customers

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