Question 1

Add the Tag Widget Using Embed Code

Accepted Answer

If you have completed setting up the Review Widget and your website builder accepts embed code, follow these instructions to add the Tag Widget to your website:

Log in to your Customer Feedback Centre account.

If you have multiple locations, select the location you would like to access the Tag Widget embed code for from the Business Dashboard.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/OrxY76u1Iw/Review%20tag%20widget.png (Review tag widget.png)

Copy the embed code to be placed on your website page.

Log in to your website builder and navigate to the page you wish to add the Tag Widget to. Paste the embed code into the HTML view of your page or another appropriate module. Preview and publish your page. The Tag Widget has been successfully added to your web page.

PRO TIP:

Question 2

Adding the Review Widget to a Website

Accepted Answer

Add the Review Widget to a Website Using Embed Code

To add the Review Widget to a business website using the embed code follow these steps:

Log in to your Customer Feedback Centre account.

Before you can add the Review Widget to a website using embed code you must complete the following:

Creating a Review Widget

If you have multiple locations, select the location you would like to access from within the Business Dashboard.

Navigate to the black panel on the left hand side, click on Publish > click on Review Widget

Select the Layout you would like: Vertical; Horizontal or Full page

At the bottom of the screen, click Get Embed Code.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/0QrtY4uhke/Review%20Widget%20get%20embed%20code.png (Review Widget get embed code.png)

Copy the embed code to be placed on your website page.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/Qh0hbypZiy/Review%20Widget%20get%20embed%20code2.jpg (Review Widget get embed code2.jpg)

Log in to your website admin console and navigate to the page you wish to add the Review Widget to.

Paste the embed code into the HTML view of your page or another appropriate module.

Preview and publish your page. The Review Widget has been successfully added to your web page.

PRO TIP

For WordPress site instructions

Question 3

How to install the WordPress Plugin

Accepted Answer

Login to the Customer Feedback Centre

Navigate to the black panel on the left hand side, click on Publish; click on Review Widget

Select the Layout you would like: Vertical; Horizontal or Full page

Now please follow the below step by step video on how to install the WordPress Customer Feedback Centre testimonial widget:

PRO TIP:

Trouble Installing The Plugin:

If you don't want to use our plugin, or you're having trouble with the code displaying then you could have a conflicit on your website through either the WordPress theme, another plugin, or the hosting environment interfering when the page is loaded. That will need to be investigated by the developer of the website or theme/plugin/hosting support.

So another option that might be worth trying is to add the embed code to the page, without using our plugin to generate a shortcode first. The new editor in WordPress allows for adding modules to a page such as "code" which can accept our embed code. However, once you put the embed code into the Code module, you'll need to take one additional step to change the module to "Preformatted". We're recorded a quick video of this method on our test site: