Account Management GDPR Getting Started HIPAA HIPAA Compliance Integrations Managing Feedback Marketing Your Reviews Pro Plan Reporting Request Modes Trouble Shooting WordPress Plugin

Google Business Profile Authorisation

Reply directly to Google reviews from Customer Feedback Centre

google google authorisation google reviews replying to Google reviews
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Tags

Tags is a feature that is available to all plans and can be used tag 1st-party reviews (direct customer feedback)

add tag adding tags tag tagging
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Downloading all Data and Reviews

Download all your Customer Feedback Centre data into a CSV file to use elsewhere in your business.

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Rating Revision and Sending Feedback Request Again

Customer Feedback Centre offers two different options for requesting a "Rating Revision"

ask for feedback again rating Rating Revision send feedback request sending feedback Sending Feedback Request Again
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Request Repeat Customer Feedback

To request repeat feedback from an existing customer

repeat customers repeating customer repeat feedback from customer already exists
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Net Promoter Score® (NPS)

Net Promoter Score® measures customer experience, predicts business growth, and is calculated based on responses to a single question

Net Promoter Score Net Promotor Score NPS What is Net Promoter Score What is NPS
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Editing TextBack

TextBack gives customers the ability to enter a business's feedback request process using their mobile phone

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Optimised Templates and Default Content

Set up has been completed by Customer Feedback Centre but can be changed

templates email content emails Request Mode
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Ultimate Mode

Customer Feedback Centre easily captures feedback and reviews from your customers

optional survey questions Survey questions Ultimate Modes Ultimate Mode Modes
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Updating a Customers Information in Customer Feedback Centre

This post will show you how to edit the details of one of your customers

change customer change customer details edit customer edit customer details
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