Google Business Profile Authorisation

Question

Accepted Answer

Authorise your Google Business Profile account from within Customer Feedback Centre to be able to reply directly to Google reviews from Customer Activity, Success Report, and Reviews Report.

Alert:

Create Google Business Profile Authorisation for Customer Feedback Centre

To authorise your Google Business Profile account in Customer Feedback Centre, follow these steps:

Log in to your Customer Feedback Centre account.
If you have multiple locations, select your chosen location from the Business Dashboard.
Go to Account Owner > Authorisation Settings.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/kqiYpUa8Tu/Facebook%20authorisation.png (Facebook authorisation.png)

Click +Add Authorisation.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/2VK7lx09y3/Google%20authorisation.png (Google authorisation.png)

Select your Google account.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/KjMwcZJGrN/Google%20authorisation2.png (Google authorisation2.png)

Click Allow to give permission to Customer Feedback Centre to access the account. You can revoke permission at any time.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/IvDnFSloWm/Google%20authorisation3.png (Google authorisation3.png)

Click Close to exit the Success screen. You will see a label, Authorised, followed by the number of accounts and any issues. Select View Details for more information.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/zJ3wzNPFYe/Google%20authorisation4.png (Google authorisation4.png)

If someone else has the authorisations, then they can do this on your behalf by becoming a user inside your dashboard.

Just send us the following information so we can add them for you:

First Name
Last Name
Email address

Google Business Profile Authorisation

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