Request Repeat Customer Feedback

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To request repeat customer feedback from a customer select one of the following methods:

Manually Send New Feedback Request for Repeat Customer Feedback

Manually send a new feedback request to an existing customer in Customer FeedbackCentre to capture repeat customer feedback. This method can be used at any time, even if the repeat customer feedback threshold has not been met.

To manually send a new feedback request to an existing customer follow these steps:

Log in to your Customer Feedback Centre account.

If you have multiple locations, select the location you would like to send a new feedback request for from the Business Dashboard.

In Customer Activity go to the customer you want to request repeat customer feedback from and click the customer's name or select Manage > View Profile.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/qZwlEMYa8d/Repeating%20customer%2001.png (Repeating customer 01.png)

PRO TIP:

In Customer Profile click Send new feedback request to send a new feedback request to the customer. A new feedback entry will be created and any activity received will be recorded.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/WGo4AwT1oU/Repeating%20customer%2002.png (Repeating customer 02.png)

Add Repeat Customers to Request Repeat Customer Feedback

To add repeat customers to request repeat customer feedback follow these steps:

Log in to your Customer Feedback Centre account.

If a repeat customer does not meet the Repeat Customer Feedback Threshold they will be identified as a Duplicate customer and will not be imported at this time. All other customers and repeat customers will be imported.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/C5eNy1Q8P3/Repeating%20customer%2003.png (Repeating customer 03.png)

If a repeat customer is imported within the Repeat Customer Feedback Threshold they will be identified as a Duplicate Customer and not imported.

A new entry is created for each repeat customer in Customer Activity. If your location is set to send requests Automatically a new feedback request will be sent or you can send a request Manually.

New entries for repeat customers added via customer list import allow requests for repeat customer feedback.

Request Repeat Customer Feedback

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