Review “Gating” and Google’s Terms Of Service For Review Requests
Google updated their terms of service (TOS)
User Management
User Management, Add, Edit and Delete a user.
Automatic Social Sharing
Social Sharing makes it easy to turn 1st- or 3rd-party reviews into social media content to post to Facebook, Google Posts, Twitter, and Instagram. Set up an Automation and watch the reviews get automatically posted based on your set parameters.
Five-Star Rating in Request Modes
Some people are more familiar with the 5-star rating system than the 0-10 Net Promoter Score.
Editing TextBack
TextBack gives customers the ability to enter a business's feedback request process using their mobile phone
Reply to Google Reviews
You've received a Google review and would like to reply back.
Customer Feedback Centre and GDPR Compliance
Customer Feedback Centre takes data privacy very seriously, and we view the GDPR as an opportunity to enhance our commitment to data protection for the benefit our customers.
Understand Source Icons in Customer Activity
The Source column for each customer displays an icon that represents how the customer was added to Customer Feedback Centre or how they interacted with your business.
Google Business Profile Authorisation
Reply directly to Google reviews from Customer Feedback Centre
Client Staff Form - Magic Link
You can add customer data into the Customer Feedback Centre without logging in, you can quickly send email or SMS review requests.