Question 1

Optimised Templates and Default Content

Accepted Answer

Templates for Email Requests and landing pages in all Request Modes are optimised for the consumer mobile experience including:

Ultimate Mode Default Content
Review Mode Default Content
Direct Mode Default Content
Automatic Logo Height/Width
Reduced vertical spacing
Auto-scrolling

Ultimate Mode Default Content

The default content for Ultimate Mode is concise to direct a customer to take action.

To edit content go to Requests > Request Modes and click Edit for the email or landing page you wish to edit content for.

Use the following default content for Ultimate Mode at your convenience:

Feedback Request

Subject:

Can you help?

In Customer Feedback Centre, highlight and right-click to insert [hook]

Body:

Thank you for using our services here at [business name].

First Reminder Email - Feedback Request

Subject:

We’d love to get your feedback!

Body:

Your satisfaction is important to us [customer first name*]. Please answer a couple of questions about your experience.

In Customer Feedback Centre, highlight and right-click to insert [hook]

Second Reminder Email - Feedback Request

Subject:

Your honest feedback please

In Customer Feedback Centre, highlight and right-click to insert [hook]

Body:

We wanted to make one last attempt to get your feedback. It will take just a minute to answer a few important questions. Thanks!

Feedback Landing Page

Body:

We have just a couple more questions to help us understand if we met your expectations.

Thank you, please leave an online review.

1st Positive Email - Review Request

Subject:

One last favour

Body:

Thanks for your feedback [customer first name*]. We'd love it if you took another minute to post an online review.

In Customer Feedback Centre, highlight and right-click to insert [hook]

2nd Positive Email - Review Request

Subject:

Share your online review!

Body:

We'd love it if you wrote an online review to share your experience, it really matters to us. Thanks!

Negative Landing Page - Apology

Body 1:

We’re sorry

Body 2:

We appreciate your feedback and when it’s not outstanding we want to follow up and see what we could have done better. We will reach out to address your feedback.

Please share any additional details of your experience so that we can follow-up with you.

Direct Negative Feedback Page

Body 1:

Please tell us more.

Body 2:

Please share any additional details of your experience so we can follow-up with you.

Direct Negative Feedback - Submission Confirmation

Body 1:

Thank you!

Body 2:

We appreciate you taking the time to leave us your feedback. We will review it as quickly as possible and follow-up with you.

Negative Email - Apology

Subject:

We’re sorry

Body:

Dear [customer first name*],

Your time and feedback are greatly appreciated. We are very sorry to learn that your experience with us did not meet your expectations.

We will be following up with you so we can better understand what happened and how to be of help.

Sincerely,

[your name*]

In Customer Feedback Centre, highlight and right-click to insert [hook]

Review Mode Default Content

The default content for Review Mode feedback templates is concise to direct a customer to take action.

To edit content go to Requests > Request Modes and click Edit for the email or landing page you wish to edit content for.

Use the following default content for Review Mode at your convenience:

Feedback Request

Subject:

Can you help?

In Customer Feedback Centre, highlight and right-click to insert [hook]

Body:

Please tell us about your experience.

First Reminder Email - Feedback Request

Subject:

We’d love to get your feedback!

Body:

Your satisfaction is important to us [customer first name*]. Please tell us about your experience.

In Customer Feedback Centre, highlight and right-click to insert [hook]

Second Reminder Email - Feedback Request

Subject:

Your honest feedback please

In Customer Feedback Centre, highlight and right-click to insert [hook]

Body:

We wanted to make one last attempt to get your feedback. It will take just a minute. Thanks!

Positive Landing Page - Review Request

Body 1:

Thank you, please leave an online review.

Body 2:

If you prefer to share your feedack directly with us, please click below.

1st Positive Email - Review Request

Subject:

One last favour

Body:

Thanks for your feedback [customer first name*]. We'd love it if you took another minute to post an online review.

In Customer Feedback Centre, highlight and right-click to insert [hook]

2nd Positive Email - Review Request

Subject:

Share your experience!

Body:

We'd love it if you wrote an online review to share your experience, it really matters to us. Thanks!

Negative Landing Page - Apology

Body:

We're sorry...

We appreciate your feedback and when it’s not outstanding we want to follow up and see what we could have done better. We will reach out to address your feedback.

Please share any additional details of your experience so that we can follow-up with you.

Direct Negative Feedback Page

Body:

Please tell us more.

Please share any additional details of your experience so we can follow-up with you.

Direct Negative - Feedback Submission Confirmation

Body:

Thank you!

We appreciate you taking the time to leave us your feedback. We will review it as quickly as possible and follow-up with you.

Negative Email Apology

Subject:

We're sorry

Body:

Dear [customer first name*],

Your time and feedback are greatly appreciated. We are very sorry to learn that your experience with us did not meet your expectations.

We will be following up with you so we can better understand what happened and how to be of help.

Sincerely,

[your name*]

In Customer Feedback Centre, highlight and right-click to insert [hook]

Direct Mode Default Content

The default content for feedback templates is concise to direct a customer to take action.

To edit content go to Requests > Request Modes and click Edit for the email or landing page you wish to edit content for.

Use the following default content for Ultimate Mode at your convenience:

Review Request

Subject:

Hi [customer first name*], we'd love a review

In Customer Feedback Centre, highlight and right-click to insert [hook]

Body 1:

We'd love it if you wrote an online review to share your experience. Thanks!

If you prefer to share your feedack directly with us, please click below.

First Reminder Email - Review Request

Subject:

We have a favour to ask

In Customer Feedback Centre, highlight and right-click to insert [hook]

Body 1:

Will you share your experience by writing a review? It's important to us. Thank you!

Body 2:

If you prefer to share your feedack directly with us, please click below.

Second Reminder Email - Review Request

Subject:

Share your review online!

Body 1:

We'd love it if you wrote a review to tell others about your experience. It really matters to us. Thanks!

Body 2:

If you prefer to share your feedack directly with us, please click below.

Private Feedback Landing Page

Body 1:

Please share more about your experience.

Body 2:

How did you feel about your experience with us?

Positive Landing Page - Review Request

Body 1:

Thank you!

Body 2:

Please leave an online review.

1st Positive Email - Review Request

Subject:

One last favour

Body 1:

Thanks for your feedback [customer first name*]. Would you take another minute to post a review?

In Customer Feedback Centre, highlight and right-click to insert [hook]

Body 2:

It’s so valuable to our business and helping others find us.

Thank you in advance,

[your name*]

In Customer feedback Centre, highlight and right-click to insert [hook]

Negative Landing Page - Apology

Body 1:

We’re sorry …

Body 2:

We appreciate your feedback and when it’s not outstanding we want to follow up to see what we could have done better. We will reach out to address your feedback.

Please share any additional details of your experience so that we can follow-up with you.

Direct Negative Feedback Page

Body 1:

Please tell us more.

Body 2:

Please share any additional details of your experience so we can follow-up with you.

Direct Negative Feedback - Submission Confirmation

Body 1:

Thank you!

Body 1:

We appreciate you taking the time to leave us your feedback. We will review it as quickly as possible and follow-up with you.

Negative Email Apology

Subject:

We're sorry

Body 1:

Dear [customer first name*], your time and feedback are greatly appreciated. We are very sorry to learn that your experience with us did not meet your expectations.

We will be following up with you so we can better understand what happened and how to be of help.

Sincerely,

[your name*]

In Customer Feedback Centre, highlight and right-click to insert [hook]

Automatic Logo Height/Width

Uploaded images are automatically resized proportionately to a maximum width of 240px OR height of 130px to ensure your brandmark is appropriately displayed.

Vertical logos are automatically resized to a maximum height of 130 px

Question 2

Ultimate Mode

Accepted Answer

Login to the Customer Feedback Centre.

Click on Requests

Click on Request Mode

Click on Ultimate Mode

Customer Feedback Centre offers three Request Modes to easily capture feedback and reviews from your customers. This guide explains the capabilities of each request mode so you can understand which one is right for your business.

Ultimate Request Mode

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/wd3LgOrvdr/Ultimate%20Request%20Mode.png (Ultimate Request Mode.png)

Ultimate Request Mode is a 3-step process for your customer so that you can quickly capture complete customer experience data for your business including:

Net Promoter Score
Optional Survey Questions
Customer feedback (1st-party review/testimonial)
Reviews on 3rd-party sites (choose 2-4 sites)

Net Promoter Score

The Net Promoter Score is based on a response to this question:

How likely is it that you would recommend (your company/product/service) to a friend or colleague?

Customers select a rating of 0-10 with 0=Not likely and 10=Very likely and fall into one of the following categories:

Promoters (9-10): Likely to buy more, remain a customer for longer and make more positive referrals to other potential customers.

Detractors (0-6): Less likely to have positive buying and referral behaviors

Passives (7-8): Behavior falls between Promoters and Detractors.

The objective of NPS is to predict customer loyalty and claims to be correlated with revenue growth.

Optional Survey Questions

Ask your customer up to 4 additional questions using a 0-10 rating scale to gather more specific information than what the Net Promoter Score provides. It's easy to add optional survey questions to Ultimate Mode.

Customer Feedback (1st-party Review/Testimonial)

You can also use customer feedback as a 1st-party Review/Testimonial. Display these reviews on your website and add valuable schema to impact SEO using available widgets.

Reviews on 3rd-party Sites

Request 3rd-party reviews from your customers. Choose up to 4 sites from over 100 online review sites, such as Google, Facebook and Checkatrade, to include in your request.

A 3-Step Process for Your Customer

Step 1: Send a feedback request to your customer via email or SMS/text message.

For email requests, customers select a Net Promoter Score rating in the email that links them to Step 2.
For SMS/Text message requests, customers tap a URL that links them to Step 2 where they select a Net Promoter Score rating.

Step 2: A landing page is served that includes up to four optional survey questions and an open text field to generate customer feedback and 1st-party reviews (testimonials).

Step 3: After submitting feedback, customers are served a page that includes links to selected 3rd-party review sites. As a result of the rating received, a positive or negative page version is served.

Question 3

Notification Settings

Accepted Answer

You can receive a notification via email for the following:

Feedback Alert Notification when new feedback is received

Online Review Alert Notification when a new online review is posted

Weekly or monthly Performance Report Mailer

Google Q&A Alert Notification when a new question is posted

To manage notifications received via email and add recipients follow these steps:

Log in to your Customer Feedback Centre account.

If you have multiple locations, select the location you would like to manage email notifications for from the Business Dashboard.

From the menu, go to Settings > Notifications. Click ➕ to access settings and add recipients for each notification type.

Question 4

How to reset a Password

Accepted Answer

Go to the login page

Type in your email address

Click Forgot Password

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/IPZCPofy02/Reset%20password.png (Reset password.png)

You will receive an email, please follow the instructions in your email.

> PRO TIP

Please check your SPAM/JUNK folders for the email

Question 5

Customer Activity Overview

Accepted Answer

Customer Activity displays account details and metrics as well as activity, ratings, and reviews for both 1st and 3rd-party reviews. Available tools help you take action on feedback from a single screen.

Log in Customer Feedback Centre.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/r0vAovqeVg/Customer%20Acticity.png (Customer Acticity.png)

Details and metrics include:

NPS/Rating

Tools include:

Filter

NPS/Rating

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/HjcTOkvCir/Customer%20Acticity-2.png (Customer Acticity-2.png)

Using Ultimate or Review Mode, you can request a Net Promoter Score® (NPS) from your customers. The total NPS Score is displayed at the top of Customer Activity. Individual scores received are listed in Recent Activity under NPS/Rating. Click the column header to sort by NPS/Rating.

If data is filtered, results reflect the filtered data.

Request Mode and Communication Method

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/ag3IrshLxv/Customer%20Acticity-3.png (Customer Acticity-3.png)

Request Mode displays the selected Request Mode for a location. The current Communication Method is also displayed and can be updated to send requests automatically or manually.

If data is filtered, results reflect the filtered data.

Monthly Requests

Monthly Requests shows the number of requests used to date and the total number of requests available per month. To adjust the total number of requests available update your subscription plan.

If data is filtered, results reflect the filtered data.

Customer Profiles

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/T7DfFmyeBk/Customer%20Acticity-5.png (Customer Acticity-5.png)

Customer Profiles displays the total number of customer profiles.

If data is filtered, results reflect the filtered data.

Feedback

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/KO7xk9GHnz/Customer%20Acticity-6.png (Customer Acticity-6.png)

View feedback received from 1st- and 3rd-party reviews under Feedback in Customer Activity.

Feedback displays content received from a customer for both 1st and 3rd-party reviews if available.

To view the Feedback History for a 1st-party review click the customer's name or go to Manage > View Profile for the entry you wish to view.

Status

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/KxjYQRzGzK/Customer%20Acticity-7.png (Customer Acticity-7.png)

The Status column in Customer Activity displays the status of each entry by most recent activity.

1st-party Review Statuses

Request sent - A request (Email or SMS) has been sent but the customer has not taken action

Opened - no feedback - The customer opened the request but has not taken action

Rating received - The customer has given only a Net Promoter Score® but did not provide written review content

First Positive Reminder Sent - A customer has given a positive Net Promoter Score® and has received a reminder email asking for a 3rd-party review

Second Positive Reminder Sent - A customer has given a positive Net Promoter Score® and has received a second reminder email asking for a 3rd-party review

Review received - The customer has given both a Net Promoter Score® and a 1st-party review

Click to review site - The customer has clicked a selected 3rd-party online review site (such as Google, Facebook, or Trip Advisor) displayed in the request

Unsubscribed - The customer unsubscribed from Email Requests

3rd-party Review Statuses

Review received - A customer rated your business and provided a 3rd-party review on an online review site you monitor (such as Google, Facebook, or Trip Advisor)

Source

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/a1mtOKbL7a/Customer%20Acticity-8.png (Customer Acticity-8.png)

The Source column in Customer Activity displays the method of communication or entry for a customer and is available for 1st-party reviews only.

Source displays an icon that represents how the business interacted with a customer or how a customer interacted with your business. The Source column is only populated for 1st-party reviews and can display the following icons:

Email Request – a request will be sent via email or the customer has responded to an email request

SMS Request – a request will be sent via text message or the customer has responded to an SMS request

TextBack – a customer has been added and feedback received via TextBack

Feedback Locator – a customer has been added and feedback received via the Feedback Locator

Feedback URL – a customer has been added and feedback received via the Feedback URL

Kiosk Mode – a customer has been added and feedback received via Kiosk Mode

Filter

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/na9SDviird/Customer%20Acticity-9.png (Customer Acticity-9.png)

The Filter in Customer Activity can be used to sort entries.

Customer Activity offers a powerful filter to assist in managing reviews. Over 25 selects are available across 4 categories including:

Location(s)

Rating Type

All Requests

Add Customer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/o3s2c1Zxlm/Customer%20Acticity-10.png (Customer Acticity-10.png)

Add a customer directly from Customer Activity using + Add Customer.

Easily add a customer in Customer Activity using + Add Customer.

For a single location, click + Add Customer in Customer Activity to enter information and add a customer.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/f7wWVtsE61/Add%20a%20single%20customer.png (Add a single customer.png)

Click + Add Customer in Customer Activity and enter information to add a customer.

If you have multiple locations but do not select a location in Business Dashboard, you will be asked to select a location before adding a customer when you use + Add Customer in Customer Activity.

If no location is selected you will first need to select a location when using + Add Customer in Customer Activity.

Search

Search can be used to find a customer by name, email, or phone number, job ID, or custom ID. You can also search for phrases or exact terms in review content:

I love it - results include searched phrase

Export

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/rVDcBEi6ac/Customer%20Acticity-13.png (Customer Acticity-13.png)

Export allows you to export data in Customer Activity to a .csv or .pdf. If you have used Filter, Order by, Date Range and/or sorted by column header Export will create a .pdf or .csv of entries exactly as they are represented in Customer Activity.

Filtered 1st-Party Reviews

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/G4pkNX6tCE/Customer%20Acticity-14.png (Customer Acticity-14.png)

Sample .pdf export showing entries in Customer Activity filtered for 1st-party reviews.

Select Customer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/AHdTelwKZO/Customer%20Acticity-15.png (Customer Acticity-15.png)

Select single or multiple customers (1st-party reviews) to enable Delete and Send Feedback Request buttons

Select customers (1st-party reviews) in Customer Activity to enable Delete and Send Feedback Request buttons. Click the box in the title row to select all 1st-party entries on the page.

Manage Auto-Tagging

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Click manage Auto-Tagging in Customer Activity to edit an existing tag or create a new one.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/MLUT0WjTZo/Auto%20tagging-7.png (Auto tagging-7.png)

Manage

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/dwxD5dVHHo/Customer%20Acticity-17.png (Customer Acticity-17.png)

Each entry in Customer Activity includes a Manage button. This button reveals a selection of actions unique to 1st and 3rd-party reviews.

Manage for 1st-party reviews includes:

View Profile

Show in Widget ON/OFF

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/94lc2IZL3l/Reply%20back%20to%20Google%20review%20-5.png (Reply back to Google review -5.png)

Replied

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/94lc2IZL3l/Reply%20back%20to%20Google%20review%20-5.png (Reply back to Google review -5.png)

First-party and Google reviews that have been replied to will be tagged with Replied in Customer Activity.

Click Replied for a 1st-party review to be taken to Feedback History in the Customer Profile to review Response History, send a message, or delete a public response.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/lOmCDUmoQs/Customer%20Acticity-18.png (Customer Acticity-18.png)

Click the Replied tag for a 1st-party review in Customer Activity to view Response History in Customer Profile.

Click Replied for a Google review to review, edit, or delete the response.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/iwoQwFMjaG/Customer%20Acticity-19.png (Customer Acticity-19.png)

Click the Replied tag for a Google review in Customer Activity to review, edit, or delete response.

Question 6

Add the Tag Widget Using Embed Code

Accepted Answer

If you have completed setting up the Review Widget and your website builder accepts embed code, follow these instructions to add the Tag Widget to your website:

Log in to your Customer Feedback Centre account.

If you have multiple locations, select the location you would like to access the Tag Widget embed code for from the Business Dashboard.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/OrxY76u1Iw/Review%20tag%20widget.png (Review tag widget.png)

Copy the embed code to be placed on your website page.

Log in to your website builder and navigate to the page you wish to add the Tag Widget to. Paste the embed code into the HTML view of your page or another appropriate module. Preview and publish your page. The Tag Widget has been successfully added to your web page.

PRO TIP:

Question 7

Competitor Report

Accepted Answer

Competitor Report

Gain a competitive edge with our comprehensive Competitive Report. This powerful tool equips you with the knowledge needed to make informed decisions and outshine the competition. You'll discover what's holding you back and where you're winning in the competitive landscape.

Competitor Report provides a snapshot of the business's online reputation as compared to local competitors. The Google Reviews data used for this comparison includes:

Review volume
Average rating
Review recency, or how many days since the last new review

Generate a Competitor Report

Log in to your Customer Feedback Centre account.

If you have multiple locations, select the location you would like to upload a customer list for from the Business Dashboard.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/MNkmm2nCDu/Competitor%20Report%201.jpg (Competitor Report 1)

Upon your first visit to the Competitor Report screen you'll see a short description. To generate your report click Enable.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/togCmNmiFm/Competitor%20Report%202.jpg (Competitor Report 2)

The Competitor Report features and use

Once a report is generated the report can be downloaded as a PDF. The report will show:

Review Volume

How your business stacks up in terms of review volume can give you clear direction of the next steps that need to be taken. Leading your competitors in review quantity? Continue asking customers for reviews but make sure you take the time to listen and understand their needs. Work on increasing the average rating and keep the reviews coming!

Lagging behind competitors review totals? Consider ways to increase your review requests being sent and optimise for performance. For instance try sending requests with SMS rather than just email. Make sure to ask ALL customers to leave a review. Automate as much of the process as possible by leaning into an integration or use the Client Staff Form to get customers added the platform.

Relative Ratings

Ratings are important conversion opportunities for consumers looking at your business versus competitors. The key is to be in the ballpark. Data shows that a perfect 5.0 star rating isn't believable. And less than 4.0 won't even get you considered. Deliver a great customer experience and your star rating should be in the ideal range of 4.0-4.7 .

Don't forget to respond to negative reviews. By providing a reasonable and customer-focused response can sometimes lead to a customer changing their negative rating to positive.

Relative Recency

Recency is the number of days since your last review. If consumers see others generating new reviews, while your most recent review is from 3 years ago you will lose out on potential business. It's best to consistently ask customers to leave reviews over time and not all at once a couple times per year. Studies show that businesses without a review in the last 3 months are less likely to convert customers.

Edit Competitors

We supply local competitors by default but you can edit the competitors listed in the report. Simply click the Edit button. You can update existing competitors or add New Competitors.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/m0Qd2CB80M/Competitor%20Report%203.jpg (Competitor Report 3)

Choose New Competitor if you want to add a competitor to the list. Use the Google search bar to find the competitor you want and then click "Add Competitor."

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/o6OQbOZVVe/Competitor%20Report%204.jpg (Competitor Report 4)

Click the 3 dots on the right to update or delete a competitor.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/SnfTQmVFoU/Competitor%20Report%205.jpg (Competitor Report 5)

We hope you find this report helpful in your online reputation management journey.

HIPAA Compliance

Is the Customer Feedback Centre HIPAA compliant?

Yes. All communications in the Customer Feedback Centre is protected with 128-bit SSL encryption. We take HIPAA compliant measures to appropriately safeguard PHI (Protected Health Information).

What patient information does the Customer Feedback Centre store?

For a doctor or health professional that uses the Customer Feedback Centre, the only information present in the system for clients is:

First name

Will the Customer Feedback Centre provide a BAA (Business Associate Agreement)?

The Customer Feedback Centre will provide a BAA (Business Associate Agreement) to paying customers upon request. Please email: support@customerfeedbackcentre.co.uk.

Does the Customer Feedback Centre allow patients (customers) to opt-out from using their feedback as review?

Every feedback request form contains a checkbox allowing the customer to opt-in or out.

Does the Customer Feedback Centre allow patients (customers) to unsubscribe?

Yes. Every email communication includes an unsubscribe link.

Does the Customer Feedback Centre transmit data securely?

Yes. All data is transmitted via HTTPS.

Do reviews received show on the Review Widget automatically?

We offer the ability to review all feedback received and approve only selected feedback to be shown on the Review Widget.

Where can I download a blank BAA?

Please click the download link below for the PDF.

Download Blank BAA

Optimised Templates and Default Content

Ultimate Mode

Notification Settings

How to reset a Password

Customer Activity Overview

Add the Tag Widget Using Embed Code

Competitor Report

Updating a Customers Information in Customer Feedback Centre

Five-Star Rating in Request Modes

HIPAA Compliance