Account Management GDPR Getting Started HIPAA HIPAA Compliance Integrations Managing Feedback Marketing Your Reviews Pro Plan Reporting Request Modes Trouble Shooting WordPress Plugin

Negative Online Review – What should I do?

You've received a negative online review, here's what to do next.

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Import Customer List for a Single Location

Import a customer list for a single location in Customer Feedback Centre using Import Customer List.

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Reply to Customer Feedback (1st-party Reviews)

You've received a 1st party review and you would like to reply back

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How to reset a Password

Forgot your password - how to reset your password

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Ways to Add Customers

The different ways to add customers into the Customer Feedback Centre.

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Tags

Tags is a feature that is available to all plans and can be used tag 1st-party reviews (direct customer feedback)

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Updating a Customers Information in Customer Feedback Centre

This post will show you how to edit the details of one of your customers

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SMS Requests

Send a feedback request to your customer via text message using SMS Requests

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Adding Additional Survey Questions

Additional survey questions are optional

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Optimised Templates and Default Content

Set up has been completed by Customer Feedback Centre but can be changed

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