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Understand Source Icons in Customer Activity

Log in to Customer Feedback Centre.

Customer Activity displays all ratings and reviews received from customers as well as any activity in your account and is organiaed by customer.

The Source column for each customer displays an icon that represents how the customer was added to Customer Feedback Centre or how they interacted with your business.

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Email Request - a request will be sent via email or the customer has responded to an email request

  • SMS Request - a request will be sent via text message or the customer has responded to an SMS request
  • TextBack - a customer has been added and feedback received via TextBack
  • Feedback Locator - a customer has been added and feedback received via the Feedback Locator
  • Feedback URL - a customer has been added and feedback received via the Feedback URL

Kiosk Mode - a customer has been added and feedback received via Kiosk Mode

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