AutoReply - Automatic review responses

AutoReply - Automatic review responses

AutoReply: Effortless Positive Review Responses

Powered by SmartReply, our AI-generated review response tool, AutoReply makes responding to positive 3rd-party reviews a breeze. These automatic positive review responses ensure that every satisfied customer receives a personalized response, enhancing engagement and fostering stronger connections with your client base.

Set up AutoReply

1. Log in to your Customer Feedback Centre account
2. Go to Settings > Auto-Replies. For multi-location accounts first choose the location for which you will enable AutoReplies.

3. Authorsze Google & Facebook to use AutoReply to automatically send positive review responses on those platforms.

4. Next, select which reviews will trigger an AutoReply

Set the Rating Threshold for which reviews will receive an AutoReply Turn the Toggle ON (it will turn green when on) if you want to send an AutoReply to ratings-only reviews, or reviews without content or text.

5. Finally, review the important AI-related information.

**Note: **The toggle for Personally Identifiable Information (PII) scrubbing is OFF by default meaning the data is NOT scrubbed for PII by default. Toggle this ON if the business prefers to scrub all PII from the review content before sending to the AI platform.

**Use discretion: **Certain industries, such as healthcare and legal, have strict rules and guidelines when it comes to review responses. If you are unsure about using AI to automatically respond to reviews, we recommend using the SmartReply feature to quickly generate a response but edit the response to fit your industry guidelines.