Question 1

Add Tags to 1st-party Reviews

Accepted Answer

To add Tags to 1st-party reviews (direct customer feedback) select one of the following methods:

Manually Add Tags to 1st-party Reviews

Add Tags via Customer List Import

Manually Add Tags to 1st-party Reviews

To manually add Tags to feedback received from a 1st-party review follow these steps:

Log in to your Customer Feedback Centre account.

If you have multiple locations, select the location you would like to tag a review for from the Business Dashboard.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/9MZmPZGV21/Tag%20widget.png (Tag widget.png)

In Customer Profile go to the Tags: field and type a word or phrase. Click Add or hit enter. You can add multiple tags. Once complete, the tags added to the entry are automatically saved.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/AR6Yzt6g6s/Tag%20widget%20-2.png (Tag widget -2.png)

PRO TIP:

Tags added can be viewed in Customer Activity and used to filter entries. Tags can also be used to create a Tag Widget.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/YtaqY3wDFX/Tag%20widget%20-3.png (Tag widget -3.png)

Add Tags via Customer List Import

Tags can be added to a customer list and imported into Customer Feedback Centre. If a customer responds to a request, imported tags will be added to feedback given.

To add tags via a customer list import follow these steps:

Log in to your Customer Feedback Centre account.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/c13ga5QJgC/Tag%20widget%20-5.png (Tag widget -5.png)

If feedback is received, imported tags are added to a single feedback entry. They will not be added to Repeat Customer Feedback.

To add tags to repeat customer feedback import a customer list including Tags and repeat customers or use Auto-Tagging.

Add Tags to 1st-party Reviews

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