Question 1

Social Sharing Settings

Accepted Answer

Social Sharing makes it easy to turn 1st or 3rd-party review into social media content to post to Facebook, Google Posts, Twitter, and Instagram. Select a review in Customer Activity and use the image generator to create custom graphics to share directly or download.

Social Sharing Settings - see below
Create and Share Social Image
Download Social Sharing Images to use in other platforms, ie website, newsletters, emails, etc.

Social Sharing Settings

Manage account authorisations and the brand image for 1st-party feedback via Social Sharing settings.

Go to Publish > Social Sharing or click the Settings button in Social Sharing to access settings.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/LXN4dJDnDb/Social%20Sharing6.png (Social Sharing6.png)

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vBxu45hDCk/resources/HALASZMrTu/Social%20Sharing5.png (Social Sharing5.png)

Create and Share Social Image
Download Social Sharing Images to use in other platforms, ie website, newsletters, emails, etc.

Question 2

Notification Settings

Accepted Answer

You can receive a notification via email for the following:

Feedback Alert Notification when new feedback is received

Online Review Alert Notification when a new online review is posted

Weekly or monthly Performance Report Mailer

Google Q&A Alert Notification when a new question is posted

To manage notifications received via email and add recipients follow these steps:

Log in to your Customer Feedback Centre account.

If you have multiple locations, select the location you would like to manage email notifications for from the Business Dashboard.

From the menu, go to Settings > Notifications. Click ➕ to access settings and add recipients for each notification type.

Social Sharing Settings

Notification Settings

Not many results?