User Management

Log in to your Customer Feedback Centre account.

User Management allows you to easily manage all users from a single screen and is available from the user menu and can only be accessed by users who are Managers.

You can add or delete users and select a user to edit via User Management. Search for a specific user by name or filter users by location and role to quickly access the results you need.

• Add User
• Delete User
• Edit User

Add User

1. To add a user to Customer Feedback Centre, follow these steps: You must be a Manager to add a user.

2. Log in to your Customer Feedback Centre account.

3. In the upper right corner, go to User Name > User Management. Then, click the Add User button.

4. Enter user details including name and email, select a user role , and assign locations. Click Create New User when finish

An account verification email will be sent to the user including an activation link and password.

Delete User

To delete a user from Customer Feedback Centre, follow these steps:

You must be the Account Manager to delete a user.

Log in to your Customer Feedback Centre account.

In the upper right corner, go to User Name > User Management. Then, select a user(s), click the Delete User button, and click OK to delete user(s).

Edit User

To edit a user in Customer Feedback Centre, follow these steps:

You must be the Account Manager to edit a user.

Log in to your Customer Feedback Centre account.

In the upper right corner, go to User Name > User Management. Find the user you wish to edit then click Actions > Edit Profile.

Edit general information, user role, and assigned locations as needed and click Save Profile Changes.

For more information on User Roles and Permissions.