Account Management GDPR Getting Started HIPAA HIPAA Compliance Integrations Managing Feedback Marketing Your Reviews Pro Plan Reporting Request Modes Trouble Shooting WordPress Plugin

TextBack (Customer-Activated Reviews via Text)

TextBack gives customers the ability to enter a business's feedback request process using their mobile phone

Pro plan textback feedback text texting clients back texting customers back setting up online review links text back
Not yet rated

Editing TextBack

TextBack gives customers the ability to enter a business's feedback request process using their mobile phone

feedback text Pro plan setting up online review links textback texting clients back texting customers back edit textback edit text back text back
Not yet rated

Customer Activity Overview

Customer Activity displays account details and metrics as well as activity, ratings, and reviews for both 1st and 3rd-party reviews. Available tools help you take action on feedback from a single screen.

customer activity filter filter by source source icon
Not yet rated

Notification Settings

You can be informed every time you receive some feedback

feedback notification notification settings notifications
Not yet rated

Add Tags to 1st-party Reviews

Tags can be used to filter data in Customer Activity and create a Tag Widget. A Tag Widget displays only tagged reviews to build compelling content for a product, service, or location page.

add tag adding tags auto tagging tag tag widget
Not yet rated

Tags

Tags is a feature that is available to all plans and can be used tag 1st-party reviews (direct customer feedback)

add tag adding tags tag tagging
Not yet rated

Understand Source Icons in Customer Activity

The Source column for each customer displays an icon that represents how the customer was added to Customer Feedback Centre or how they interacted with your business.

filter by source source source icon
Not yet rated

Rating Revision and Sending Feedback Request Again

Customer Feedback Centre offers two different options for requesting a "Rating Revision"

ask for feedback again rating Rating Revision send feedback request sending feedback Sending Feedback Request Again
Not yet rated

Facebook Authorisation

You can reply back to Facebook Recommendations through Customer Feedback Centre

Facebook facebook authorisation reply to Facebook recommendations
Not yet rated

Success Report

The Customer Feedback Centre Success Report brings together all of your review data, for all locations in your account, into one report

Success report Reporting
Not yet rated