Account Management GDPR Getting Started HIPAA HIPAA Compliance Integrations Managing Feedback Marketing Your Reviews Pro Plan Reporting Request Modes Trouble Shooting WordPress Plugin

Success Report

The Customer Feedback Centre Success Report brings together all of your review data, for all locations in your account, into one report

Success report Reporting
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Reviews Report

The Customer Feedback Centre Reviews Report can help you compare different elements of your account to understand how one is performing versus another.

reviews report Reporting
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Editing TextBack

TextBack gives customers the ability to enter a business's feedback request process using their mobile phone

feedback text Pro plan setting up online review links textback texting clients back texting customers back edit textback edit text back text back
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TextBack (Customer-Activated Reviews via Text)

TextBack gives customers the ability to enter a business's feedback request process using their mobile phone

Pro plan textback feedback text texting clients back texting customers back setting up online review links text back
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Setting up Online Reviews Links

Set up Online Review Links to select profiles you wish to monitor and request reviews to.

setting up online review links setting up online reviews online review links
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Understand Source Icons in Customer Activity

The Source column for each customer displays an icon that represents how the customer was added to Customer Feedback Centre or how they interacted with your business.

filter by source source source icon
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Rating Revision and Sending Feedback Request Again

Customer Feedback Centre offers two different options for requesting a "Rating Revision"

ask for feedback again rating Rating Revision send feedback request sending feedback Sending Feedback Request Again
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Tags

Tags is a feature that is available to all plans and can be used tag 1st-party reviews (direct customer feedback)

add tag adding tags tag tagging
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Add Tags to 1st-party Reviews

Tags can be used to filter data in Customer Activity and create a Tag Widget. A Tag Widget displays only tagged reviews to build compelling content for a product, service, or location page.

add tag adding tags auto tagging tag tag widget
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Notification Settings

You can be informed every time you receive some feedback

feedback notification notification settings notifications
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